Stack Spectrum Consulting sells paid consulting services (scoped projects and advisory engagements). This policy explains how refunds and cancellations work. Proposed baseline — pending business confirmation.
Eligibility
- Discovery fees paid before a SOW is signed may be refunded within 7 calendar days of payment if no discovery workshops have occurred.
- Milestone payments are refundable only for work not yet performed on that milestone. Once we begin the milestone deliverables listed in your SOW, that portion is non-refundable.
- Advisory retainer hours purchased in advance are refundable for unused hours within 7 calendar days of purchase; after that, unused hours expire per the SOW schedule.
Non-refundable items
Deposits explicitly marked non-refundable in your SOW, third-party license or infrastructure costs already incurred on your behalf, and work that has been delivered and accepted in writing.
How to request a refund
Email info@stack-spectrum.digital with your name, SOW reference, and reason for the request. We respond within five business days.
Processing time
Approved refunds are returned to the original payment method within fourteen business days unless banking rules require longer.
Cancellations and rescheduling
You may reschedule workshops with at least forty-eight hours’ notice. Cancellations with less notice may forfeit prepaid session time as stated in your SOW.
Consumer rights
Nothing in this policy limits remedies available under the Consumer Protection Act 1999, including rights relating to direct sales contracts where applicable. Claims up to RM 50,000 may be heard by the Tribunal for Consumer Claims.
Contact
Stack Spectrum Consulting · SSM 201903056742 · +60-3-0000-1705 · info@stack-spectrum.digital